Help

Frequently asked questions

How fast are orders delivered?

Most orders start within a few minutes of being placed and complete based on the service's speed. Delivery runs 24/7.

Why do followers or likes drop after delivery — and how do I protect against it?

Some drop is normal across every social platform and every provider: platforms periodically remove inactive or flagged accounts, and real people unfollow over time. What we do about it: (1) services marked ♻️ Drop protection carry a refill guarantee — if the count falls within the refill window, we top it back up FREE, just tap “request a refill” on the order; (2) the New Order screen shows each service's drop protection and our measured delivery rate BEFORE you pay, so you can choose with your eyes open. Rough guide by type: followers and page-likes can see the most natural drop (pick a Drop-protection one if that matters to you); post likes settle quickly and drop little; views, reach and impressions almost never drop once delivered. If a delivered count drops on a protected service and a refill doesn't fix it, contact support and we'll sort it.

What is a refill?

On services marked ♻️ Drop protection (Refill), if your numbers drop within the refill window we top them back up for free — just request a refill from your order on the Orders page.

How do I add funds?

Go to Add Funds, choose an amount, and pay securely with your card, bank transfer or USSD via Flutterwave. Your wallet is credited instantly.

Is it safe for my account?

We use high-quality sources and our Smart Order Check warns you about riskier services. You never share your password — only a public link.

Can I get a refund?

Canceled or failed orders are refunded straight back to your wallet automatically, with the reason. A partial order refunds the undelivered part. For anything else, reach out to support.

Do you have an API?

Yes. Generate an API key on your Account page and automate ordering with our simple v2 API — see the API docs.